Please find the main supporting measures for those who have been experiencing financial difficulties due to the spread of COVID-19.
Currently, you may have difficulty in getting through because we have many inquiries. Please wait and try again in a few minutes. Thank you for your understanding.
https://www.city.kyoto.lg.jp/sogo/page/0000268832.html
1.The ¥100,000 Cash Handout Program (Special Cash Payments)
Content of Inquiry | Contact Office/Organization | Tel (list) | Opening Hours | Available Languages | For Reference |
The ¥100,000 Cash Handouts
(Special Cash Payments) |
Ministry of Internal Affairs and Communications (Call Center) ※The City of Kyoto is to establish the call center for the handouts in the middle of May. |
0120-260-020 | 9am-6:30pm | English, Chinese, Korean, Portuguese, Vietnamese, Nepali, Filipino, Indonesian, Spanish, Hindi, Thai, French, Russian |
https://www.soumu.go.jp/menu_seisaku/gyoumukanri_sonota/covid-19/kyufukin.html |
※The application form for the handouts will be sent out in early June.Thank you for your patience in advance.
2. Postponement, Reduction and Exemption of Payment
Content of Inquiry | Contact Office/Organization | Tel (list) | Opening Hours | Available Languages | For Reference |
Postponement of Water and Sewage Payment Due | Kyoto City Bureau of Waterworks Customer Service | 075-672-7770 | Mon-Sun 8:30am-9pm |
Three-way call including an interpreter is available on a call back (English, Chinese,Korean) |
https://www.city.kyoto.lg.jp/suido/page/0000267103.html |
Postponement of Electricity Payment Due | Kansai Electric Power | 0800-777-8810 | Mon-Fri 9am-6pm | Three-way call including an interpreter is available on a call back | https://www.kepco.co.jp/corporate/pr/2020/0319_1j.html |
Postponement of Gas Payment Due | Osaka gas | 0120-078-071 | Mon-Sat 9am-7pm Sunday & National Holiday 9am-5pm |
Japanese only | https://www.osakagas.co.jp/company/press/pr2020/1286068_43661.html |
Postponement of Telephone Bill Payment Due | NTT WEST | 0120-200-436 | Mon-Fri 9am-5pm | English, Portuguese, Chinese, Korean, Spanish | https://www.ntt-west.co.jp/news/2003/200319a.html |
Postponement of Mobile Payment Due | au | ①English 0120-959-472 ②Portuguese 0120-959-473 ③Chinese 0120-959-476 ④Korean 0120-959-478 ⑤Tagalog 0120-933-952 ⑥Vietnamese 0120-933-961 |
9am-8pm everyday | English, Portuguese, Chinese, Korean, Tagalog, Vietnamese |
https://news.kddi.com/kddi/corporate/newsrelease/2020/03/19/4339.html |
NTT DOCOMO | 0120-200-436 | Mon-Fri 9am-5pm | English, Portuguese, Chinese, Korean, Spanish | https://www.nttdocomo.co.jp/info/notice/page/200319_00_m.html | |
SOFTBANK | Mobile: 157 phone: 0800-919-0157 |
Mon-Fri 10am-6pm | English | https://www.softbank.jp/corp/news/info/2020/20200319_01/ | |
National Pension Premium Exemption | Health Insurance and Pension section of your local Ward Office/Branch Office | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html | Mon-Fri 9:30am-noon,1pm-4pm | Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation (free of charge) | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html |
Postponement, Reduction and Exemption of National Health Insurance Premium Payment | Health Insurance and Pension Section of your local Ward Office/Branch | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html | ||
Postponement, Reduction and Exemption of Medical Care for the Latter-stage Elderly Premium Payment | Health Insurance and Pension Section of your local Ward Office/Branch | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html | ||
Postponement, Reduction and Exemption of Long-Term Care Insurance Premium | Health and Longevity Promotion Section of your local Ward Office/Branch Office |
https://www.city.kyoto.lg.jp/hokenfukushi/page/0000118421.html | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html | ||
Postponement of Debt Payment Due of Welfare Loan Program for Single parents, and idows | Child-rearing Support Office | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000113913.html | https://www.city.kyoto.lg.jp/hagukumi/page/0000033347.html | ||
Postponement of City Tax Payment Due | Kyoto City Tax Office in charge of your residence area | https://www.city.kyoto.lg.jp/gyozai/page/0000266807.html | Mon-Fri 8:30am-5pm | https://www.city.kyoto.lg.jp/gyozai/page/0000266807.html | |
Postponement of Filing City and Prefectural Tax Return | Kyoto City Tax Office in charge of your residence area | https://www.city.kyoto.lg.jp/gyozai/page/0000266190.html | https://www.city.kyoto.lg.jp/gyozai/page/0000266190.html |
3. Postponement of Deadlines
Content of Inquiry | Contact Office/Organization | Tel (list) | Opening Hours | Available Languages | For Reference |
(1)To reduce congestion at ward office counters for filing documents ①Notification of Moving-In and Out ②National Health Insurance ③Medical Care for the Latter-stage Elderly ④Long-term Care Insurance ⑤Child Allowance ⑥Special Childrearing Allowance etc. |
①Citizens Section at your local Ward Office/Branch | https://www.city.kyoto.lg.jp/bunshi/page/0000003123.html | Mon-Fri 9:30am-noon, 1pm-4pm | Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation | https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html |
②Insurance and Pension Section at your local Ward Office/Branch | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html | https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html | |||
③Citizens Section of your local Ward Office/Branch | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html | https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html | |||
④Health and Longevity Promotion Section of your local Ward Office/Branch Office | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000118421.html | https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html | |||
⑤Child and Family Support Section Satelight office | 075-251-1123 | https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html | |||
⑥Special Child Rearing Allowance:Handicapped Health & Welfare SectionChild Rearing Allowance:Child-rearing Support Office |
https://www.city.kyoto.lg.jp/hokenfukushi/page/0000113913.html | https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html |
4. Financial Support including loans
Content of Inquiry | Contact Office/Organization | Tel (list) | Opening Hours | Available Languages | For Reference |
(1)Short-term, urgent loan for individuals during the business suspension (for living expenses) |
Social Welfare Council of your local Ward Office/Branch Office | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000005112.html | Reservation needed Mon-Fri 9am-4pm |
Only Japanese is available for both direct and telephone consultations Flyers are available in other languages (English, Chinese,Korean, Spanish, Portuguese, Vietnamese) |
English https://www.mhlw.go.jp/content/000621221.pdf Chinese https://www.mhlw.go.jp/content/000621223.pdf Korean https://www.mhlw.go.jp/content/000621222.pdf Vietnamese https://www.mhlw.go.jp/content/000621224.pdf Portuguese https://www.mhlw.go.jp/content/000621225.pdf Spanish https://www.mhlw.go.jp/content/000621226.pdf |
(2)Financial Assistance Program for Students (Public Elementary and Junior High Schools in Kyoto City) |
Kyoto City Board of Education, General Affairs Department, Research Section | Kyoto City Public Elementary and Junior High Schools that your child goes to. | Depending on the school | Only Japanese is available on the phone. Flyers are available in other languages (English, Chinese,Korean, Tagalog). |
https://www.city.kyoto.lg.jp/kyoiku/page/0000268654.html |
5. Housing
Content of Inquiry | Contact Office/Organization | Tel (list) | Opening Hours | Available Languages | For Reference |
(1)Housing Benefits | Kyoto City Social Welfare Council |
090-1676-9117 090-1676-9542 090-1676-9472 090-1676-9740 090-1676-9554 |
Mon-Fri 9am-4pm | Only Japanese is available for both direct and telephone consultations | https://www.city.kyoto.lg.jp/hokenfukushi/page/0000149325.html |
(2)Postponement and Reduction of the Public Housing Estates Rent | Kyoto City Housing Corporation | 075-223-2701 | Mon-Fri 9am-5pm | Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation | https://www.city.kyoto.lg.jp/tokei/page/0000267512.html |
(3)Providing Public Housing Estates | Kyoto City Housing Corporation | 075-223-2701 | Mon-Fri 9am-5pm | Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation | https://www.city.kyoto.lg.jp/tokei/page/0000267512.html |
6. Consultations
Content of Inquiry | Contact Office/Organization | Tel (list) | Opening Hours | Available Languages | For Reference |
(1)Consultations ①Life in General ②Administrative Interpretation ③Legal & Visas |
Kyoto City International Foundation |
①Life in General 075-752-3511 ②Administrative Interpretation 075-752-1166 ③Legal & Visas 075-752-3511 |
①Life in General 9am-9pm (except on Mon) ②Administrative Interpretation (English available on Tue, Wed and Thu; Chinese available on Wed and Fri.) ③Legal & Visas (Reservation required) Twice a month/1:30pm-4pm (up to 30min/person) |
①③ 11 languages are available with an interpretation tablet at kokoka’s reception ② Three-way call is available |
https://www.city.kyoto.lg.jp/sogo/page/0000266690.html |
(2)Consumers Consultation | Kyoto City Consumer Affairs Center | 075-256-0800 | Mon-Fri 9am-5pm | Japanese only | https://www.city.kyoto.lg.jp/bunshi/page/0000266483.html |
(3)Medical Consultation | AMDA International Medical Information Center | ①03-6233-9266 English is available everyday. Inquire about other language services. ②090-3359-8324 English and Chinese |
①Mon-Fri 10am-5pm ②Weekends and holidays 10am-3pm |
①English ②English, Chinese |
https://www.amdamedicalcenter.com/ |
(4)Labour Consultation | Consultation Counter for Foreign Workers at Kyoto Labor Bureau Inspection Division | 075-241-3214 | Tuesday,Thursday, 2nd&4th Wednesday 9am-4:30pm (except 12pm-1pm) |
English | https://jsite.mhlw.go.jp/kyoto-roudoukyoku/content/contents/000455423.pdf |
Kyoto City Bar Association |
075-231-2378 | Reservation required Mon-Fri 9:30am-4pm (except for 12pm-1pm) |
Japanese only | https://www.kyotoben.or.jp/event.cfm#10000082 |
・Regarding the support measures related to COVID-19, please check the latest information on official websites of related organizations.
・Kyoto City International Foundation provides consultations and introduces residents to other institutions; however, as the situation constantly changes, we may not be able to respond immediately. Thank you for your understanding.
Kyoto City International Foundation ( https://www.kcif.or.jp/en ) phone: 075-752-3511
・You can check the latest news about COVID 19 in multiple languages (19 languages).
https://www3.nhk.or.jp/nhkworld/
Cooperated by ASATO Wako, Associate Professor, and HOMMA Tori, student at Kyoto University