Please find the main supporting measures for those who have been experiencing financial difficulties due to the spread of COVID-19.
Currently, you may have difficulty in getting through because we have many inquiries. Please wait and try again in a few minutes. Thank you for your understanding.

https://www.city.kyoto.lg.jp/sogo/page/0000268832.html

1.The ¥100,000 Cash Handout Program (Special Cash Payments)

Content of Inquiry Contact Office/Organization Tel (list) Opening Hours Available Languages For Reference
The ¥100,000 Cash Handouts

(Special Cash Payments)

Ministry of Internal
Affairs and Communications
(Call Center)
※The City of Kyoto is to establish the call center for the handouts in the middle of May.
0120-260-020 9am-6:30pm English, Chinese,
Korean, Portuguese,
Vietnamese, Nepali,
Filipino, Indonesian,
Spanish, Hindi, Thai,
French, Russian
https://www.soumu.go.jp/menu_seisaku/gyoumukanri_sonota/covid-19/kyufukin.html

※The application form for the handouts will be sent out in early June.Thank you for your patience in advance.

2. Postponement, Reduction and Exemption of Payment

Content of Inquiry Contact Office/Organization Tel (list) Opening Hours Available Languages For Reference
Postponement of Water and Sewage Payment Due Kyoto City Bureau of Waterworks Customer Service 075-672-7770 Mon-Sun
8:30am-9pm
Three-way call including an interpreter is available on a call back
(English, Chinese,Korean)
https://www.city.kyoto.lg.jp/suido/page/0000267103.html
Postponement of Electricity Payment Due Kansai Electric Power 0800-777-8810 Mon-Fri 9am-6pm Three-way call including an interpreter is available on a call back https://www.kepco.co.jp/corporate/pr/2020/0319_1j.html
Postponement of Gas Payment Due Osaka gas 0120-078-071 Mon-Sat 9am-7pm
Sunday & National Holiday 9am-5pm
Japanese only https://www.osakagas.co.jp/company/press/pr2020/1286068_43661.html
Postponement of Telephone Bill Payment Due NTT WEST 0120-200-436 Mon-Fri 9am-5pm English, Portuguese, Chinese, Korean, Spanish https://www.ntt-west.co.jp/news/2003/200319a.html
Postponement of Mobile Payment Due au ①English
0120-959-472
②Portuguese
0120-959-473
③Chinese
0120-959-476
④Korean
0120-959-478
⑤Tagalog
0120-933-952
⑥Vietnamese
0120-933-961
9am-8pm everyday English, Portuguese,
Chinese, Korean,
Tagalog, Vietnamese
https://news.kddi.com/kddi/corporate/newsrelease/2020/03/19/4339.html
NTT DOCOMO 0120-200-436 Mon-Fri 9am-5pm English, Portuguese, Chinese, Korean, Spanish https://www.nttdocomo.co.jp/info/notice/page/200319_00_m.html
SOFTBANK Mobile: 157
phone: 0800-919-0157
Mon-Fri 10am-6pm English https://www.softbank.jp/corp/news/info/2020/20200319_01/
National Pension Premium Exemption Health Insurance and Pension section of your local Ward Office/Branch Office https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html Mon-Fri 9:30am-noon,1pm-4pm Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation (free of charge) https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html
Postponement, Reduction and Exemption of National Health Insurance Premium Payment Health Insurance and Pension Section of your local Ward Office/Branch https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html
Postponement, Reduction and Exemption of Medical Care for the Latter-stage Elderly Premium Payment Health Insurance and Pension Section of your local Ward Office/Branch https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html
Postponement, Reduction and Exemption of Long-Term Care Insurance Premium Health and Longevity
Promotion Section of your local Ward Office/Branch Office
https://www.city.kyoto.lg.jp/hokenfukushi/page/0000118421.html https://www.city.kyoto.lg.jp/hokenfukushi/page/0000267142.html
Postponement of Debt Payment Due of Welfare Loan Program for Single parents, and idows Child-rearing Support Office https://www.city.kyoto.lg.jp/hokenfukushi/page/0000113913.html https://www.city.kyoto.lg.jp/hagukumi/page/0000033347.html
Postponement of City Tax Payment Due Kyoto City Tax Office in charge of your residence area https://www.city.kyoto.lg.jp/gyozai/page/0000266807.html Mon-Fri  8:30am-5pm https://www.city.kyoto.lg.jp/gyozai/page/0000266807.html
Postponement of Filing City and Prefectural Tax Return Kyoto City Tax Office in charge of your residence area https://www.city.kyoto.lg.jp/gyozai/page/0000266190.html https://www.city.kyoto.lg.jp/gyozai/page/0000266190.html

3. Postponement of Deadlines

Content of Inquiry Contact Office/Organization Tel (list) Opening Hours Available Languages For Reference
(1)To reduce congestion at ward office counters for filing documents
①Notification of Moving-In and Out
②National Health Insurance
③Medical Care for the Latter-stage Elderly
④Long-term Care Insurance
⑤Child Allowance
⑥Special Childrearing Allowance etc.
①Citizens Section at your local Ward Office/Branch https://www.city.kyoto.lg.jp/bunshi/page/0000003123.html Mon-Fri 9:30am-noon, 1pm-4pm Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html
②Insurance and Pension Section at your local Ward Office/Branch https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html
③Citizens Section of your local Ward Office/Branch https://www.city.kyoto.lg.jp/hokenfukushi/page/0000027471.html https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html
④Health and Longevity Promotion Section of your local Ward Office/Branch Office https://www.city.kyoto.lg.jp/hokenfukushi/page/0000118421.html https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html
⑤Child and Family Support Section Satelight office 075-251-1123 https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html
⑥Special Child Rearing Allowance:Handicapped
Health & Welfare SectionChild Rearing Allowance:Child-rearing Support Office
https://www.city.kyoto.lg.jp/hokenfukushi/page/0000113913.html https://www.city.kyoto.lg.jp/bunshi/page/0000267220.html

4. Financial Support including loans

Content of Inquiry Contact Office/Organization Tel (list) Opening Hours Available Languages For Reference
(1)Short-term, urgent loan for individuals during
the business suspension (for living expenses)
Social Welfare Council of your local Ward Office/Branch Office https://www.city.kyoto.lg.jp/hokenfukushi/page/0000005112.html Reservation needed
Mon-Fri  9am-4pm
Only Japanese is available for both direct and telephone consultations Flyers are available in other languages
(English, Chinese,Korean, Spanish, Portuguese, Vietnamese)
English
https://www.mhlw.go.jp/content/000621221.pdf
Chinese
https://www.mhlw.go.jp/content/000621223.pdf
Korean
https://www.mhlw.go.jp/content/000621222.pdf
Vietnamese
https://www.mhlw.go.jp/content/000621224.pdf
Portuguese
https://www.mhlw.go.jp/content/000621225.pdf
Spanish
https://www.mhlw.go.jp/content/000621226.pdf
(2)Financial Assistance Program for Students
(Public Elementary and Junior High Schools in Kyoto City)
Kyoto City Board of Education, General Affairs Department, Research Section Kyoto City Public Elementary and Junior High Schools that your child goes to. Depending on the school Only Japanese is available on the phone. Flyers are available in other languages
(English, Chinese,Korean, Tagalog).
https://www.city.kyoto.lg.jp/kyoiku/page/0000268654.html

5. Housing

Content of Inquiry Contact Office/Organization Tel (list) Opening Hours Available Languages For Reference
(1)Housing Benefits Kyoto City Social Welfare
Council
090-1676-9117
090-1676-9542
090-1676-9472
090-1676-9740
090-1676-9554
Mon-Fri 9am-4pm Only Japanese is available for both direct and telephone consultations https://www.city.kyoto.lg.jp/hokenfukushi/page/0000149325.html
(2)Postponement and Reduction of the Public Housing Estates Rent Kyoto City Housing Corporation 075-223-2701 Mon-Fri 9am-5pm Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation https://www.city.kyoto.lg.jp/tokei/page/0000267512.html
(3)Providing Public Housing Estates Kyoto City Housing Corporation 075-223-2701 Mon-Fri 9am-5pm Three-way call is available using the Interpretation Service provided by Kyoto City International Foundation https://www.city.kyoto.lg.jp/tokei/page/0000267512.html

6. Consultations

Content of Inquiry Contact Office/Organization Tel (list) Opening Hours Available Languages For Reference
(1)Consultations
①Life in General
②Administrative Interpretation
③Legal & Visas
Kyoto City International
Foundation
①Life in General
075-752-3511
②Administrative
Interpretation
075-752-1166
③Legal & Visas
075-752-3511
①Life in General
9am-9pm
(except on Mon)
②Administrative Interpretation
(English available on Tue, Wed and Thu; Chinese available on Wed and Fri.)
③Legal & Visas
(Reservation required)
Twice a month/1:30pm-4pm
(up to 30min/person)
①③ 11 languages are available with an interpretation tablet at kokoka’s reception
② Three-way call is available
https://www.city.kyoto.lg.jp/sogo/page/0000266690.html
(2)Consumers Consultation Kyoto City Consumer Affairs Center 075-256-0800 Mon-Fri 9am-5pm Japanese only https://www.city.kyoto.lg.jp/bunshi/page/0000266483.html
(3)Medical Consultation AMDA International Medical Information Center ①03-6233-9266
English is available everyday. Inquire about other language services.
②090-3359-8324
English and Chinese
①Mon-Fri 10am-5pm
②Weekends and holidays
10am-3pm
①English
②English, Chinese
https://www.amdamedicalcenter.com/
(4)Labour Consultation Consultation Counter for Foreign Workers at Kyoto Labor Bureau Inspection Division 075-241-3214 Tuesday,Thursday,
2nd&4th Wednesday 9am-4:30pm
(except 12pm-1pm)
English https://jsite.mhlw.go.jp/kyoto-roudoukyoku/content/contents/000455423.pdf
Kyoto City Bar
Association
075-231-2378 Reservation required
Mon-Fri 9:30am-4pm
(except for 12pm-1pm)
Japanese only https://www.kyotoben.or.jp/event.cfm#10000082

・Regarding the support measures related to COVID-19, please check the latest information on official websites of related organizations.
・Kyoto City International Foundation provides consultations and introduces residents to other institutions; however, as the situation constantly changes, we may not be able to respond immediately. Thank you for your understanding.
Kyoto City International Foundation ( https://www.kcif.or.jp/en ) phone: 075-752-3511
・You can check the latest news about COVID 19 in multiple languages (19 languages).
https://www3.nhk.or.jp/nhkworld/

Cooperated by ASATO Wako, Associate Professor, and HOMMA Tori, student at Kyoto University

Leave a Reply